so, one of my least favorite things is calling customer service. of any company. insurance companies, airlines, stores, online retail, the cellphone company, and the worst-the cable company.
one day recently i literally called time warner cable to inquire about a less expensive plan. of course, the company has been acquired by spectrum, so i was talking to the spectrum folks. but, at the time, my bill still had “time warner cable” on it, so i figured that they were still somehow in the game.
i explained to the gal on the line what i was looking for, the reason for my call. this was misunderstood time after time, until i just blurted out “i want a cheaper plan!” she then proceeded to tell me that she would research that for me. holdholdholdholdholdholdhold……
she came back on the line to tell me -excitedly- that she was able to find a fabulous new spectrum plan for me and that i could sign up right away, over the phone. here’s the thing (the moment i was hit by the customer-taser): the new plan was $35 a month MORE than the one i already had and about which i was calling to negotiate. what?!?!?! i asked her if she understood what she had just told me. she (again, excitedly) said she did and that she could sign me up right away.
i told her i didn’t want to talk on the phone with her anymore. 45 minutes of wasted life. a taser would have been more honest.
wow! this customer taser strategy really is more efficient. that took no time at all! ©️ 2016 david robinson & kerri sherwood